Client Relations

Through Taylor Communication’s Client Relations organization, our customers’ voices are heard.  The Client Relations organization is responsible for the consistent representation of the Taylor Communications brand, strategy and capabilities to its prospects, customers, associates and the investor community, in addition to the execution of customer input and go-to-market programs.

Our thorough Partnership Performance Reviews provide customer scorecards on a regular basis, in a standard format, that gauge current operational performance, as well as provide a future view.  In addition, with the deployment of the Voice of the Customer program, we’re able to capture transactional-related satisfaction ratings of our performance, and provide immediate feedback and action plans to meet our customer’s needs. 

By merging the talents, skills and resources of multiple departments into a cohesive Client Relations organization, we successfully develop consistency in program execution and communications, leading to balanced customer relationships.